|
Predictive Dialing System customized for Collections
Industry
•
Proven system developed over 17 years
•
Dialing Engine
• Stand Alone or Integrated
•
Remote Monitoring Screens
•
Interactive Message Agents
• Leave automated messages
• Right party verification
• Create custom script for each
campaign
• Accepts Credit Card and Check
Payments
•
Recording Module
•
Feature Rich Design
• Can run in pooled or
individual environments.
• Each campaign has own set of
dialing parameters.
• Import features combine all
tasks of campaign preparation into one
process.
• Detailed agent information
can be viewed by clicking on a specific
agent name. Information shown includes
total connects and successes
along with the percentages that detail
how time was spent.
• Advanced and powerful dialing
algorithms and methodology
• Simple assigning of agents
days schedule
• Several custom grid-style
views along with extensive detailed modes
of various components of the call
center have also been added. There
is now a window for telephone
lines, agents and campaigns.
• Each agent can have his/her own
voice file for “Play Message” or can
use the campaign or system default.
• Call transferring support is
provided for announced transfer, intra-
dialer transfer, and usage of
dialer dedicated transfer lines.
• Teacher-Pupil (Coaching &
Listen-only modes.)
|
